Policies + FAQs

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Cancellation Policy

Rise Hair Studio requires that a credit card be kept on file, in our secure sales system to reserve an appointment.

NO APPOINTMENTS CAN BE MADE UNTIL THERE IS A CARD IS PUT ON FILE.

Your appointments are very important to the team at Rise Hair Studio, and appointments are reserved especially for you.

We understand that on occasion, schedule adjustments are necessary, however:

● We require 24 hours notice to CANCEL or RESCHEDULE an appointment. In the case that 24 hours notice is not given for a cancellation/rescheduling, your card on file with Rise, will be charged 50% of your scheduled appointment.

● Same day cancellations or “no-shows”, will be charged 100% of the cost of the service scheduled. Should this happen more than once, it could prohibit you from scheduling future appointments at Rise Hair Studio.

● Last minute appointment changes, where less time is needed, are also subject to the same policies. Your service provider makes sure they allow plenty of time to provide you the attention to the services that you would like. Changing a multiple hour appointment to a one hour appointment, for example, is subject to charges.

All cancellations should be made by calling Rise at (717)540-1225 ONLY.

Rise Hair Studio reserves the right to, and will charge the credit card on file if any of our policies are broken. By adding your credit card info to our point of sale, you agree to the terms we have stated above and agree to allow Rise Hair Studio to charge your credit card accordingly.

WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE *

Thank you in advance for your understanding.

Privacy Policy

Your privacy matters to us. Any personal information you provide, including contact details and appointment history, is used solely for salon-related communication and is never shared with third parties.

Refund & Service Adjustment Policy

At Rise Hair Studio, we take pride in delivering exceptional service and quality results to every client. Due to the time, skill, and customized nature of our services, we do not offer refunds on salon services.

If you have any questions or concerns regarding your service, please contact us within 48 hours of your appointment. We are happy to offer a complimentary adjustment, when appropriate, to ensure you are satisfied with your experience.

We truly value your business and appreciate your understanding and cooperation.

Do you use L’ANZA products exclusively?

Yes! We proudly use L’ANZA Healing Hair Care and Color to ensure the best results while maintaining the health of your hair.

Do you offer a private space for hijabi clients?

Absolutely. We have a dedicated private space for women who wear a hijab to ensure comfort and privacy during their appointments.

Do you provide consultations for color corrections?

Yes, we recommend booking a consultation for any color correction so we can assess your hair and create a customized plan.